Please be mindful of our
Terms & Conditions
- All purchases are final. We do not offer refunds, transfers or exchanges for any reason.
- All Class Passes have expiry dates ranging from 1-6 months..
- Group classes require a minimum of 3 participants to go ahead. If by 2 hours before a class commences there are less than 3 people booked in, the class will be cancelled.
- Reformer classes require a minimum of 2 participants to go ahead. If by 2 hours before a class commences there are less than 2 people booked in, the class will be cancelled.
- Intro Passes are for new clients only and are a one-time purchase with no extensions.
LATE CANCELLATIONS / NO SHOWS
- Bookings are essential.
- If you wish to cancel your booking, we ask that you please give at least 4 hours notice and cancel yourself out via the Studio Bookings App.
- If you cancel within 4 hours of your scheduled class, or do not show up for your booking, you will be charged as though you attended:
- 'Unlimited' Membership holders will incur a $15 Late Cancel/No Show fee.
- 'Monthly' Memberships & Class Pass holders will forfeit their pre-paid class.
- This is to create a fair environment and to ensure anyone on the waitlist can attend in your spot.
MEMBERSHIPS
- Account suspensions can be arranged with a minimum of 2 weeks written notice.
- There is a minimum 1 month sign up for all Memberships.
- Please give 2 weeks written notice to cancel your membership. Once notice has been received, you will be charged 2 more weeks until payments cease.
- There are no cancellation fees to terminate your membership.
- 'Unlimited' Memberships: You can book as far in advance as you like.
- 'Unlimited' Membership holders will incur a $15 Late Cancel/No Show fee, if you cancel within 4 hours of your scheduled class, or do not turn up for your booking. This is to create a fair environment and to ensure anyone on the waitlist can attend in your spot.
- 'Monthly' Memberships: If you cancel within 4 hours of your scheduled class, or do not show up, you will lose your prepaid class.
- '2 Classes a Week - Mat & Reformer'' & '2 Mat Classes a Week' Memberships: You will receive 2 credits to book in with your automatic payment. You will only receive the 2 credits per week, you can't book in advance past that week. We recommend signing up on a weekend day, so you can get your 2 credits and book for the week ahead. For example: If you initially purchase your '2 Mat Classes a Week' Membership on a Wednesday, you will receive 2 credits to book in classes for the week Wednesday to Wednesday. If you initially purchase the membership on a Saturday, you will receive 2 credits to book in classes for the week Saturday - Saturday. You cannot book in advance past the week ahead. You receive 2 credits only with each payment.
